Privacy Policy

5svip operates the online betting and casino platform accessible at https://5svip.cam and acts as the data controller responsible for the personal information collected through the Platform. As data controller, 5svip determines the purposes and means by which your personal data is processed, and is accountable for ensuring that processing is carried out lawfully and in accordance with this Privacy Policy.

The Platform is operated by 5svip under an internationally issued offshore gaming license. If you have questions about the identity of the data controller or the legal entity responsible for processing your data, please contact us at the address set out in Section 13 of this Policy.

By registering an account, accessing the Platform, or submitting any personal information to 5svip, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

We collect personal data across several categories, depending on your interaction with the Platform. The table below summarizes the main data types and their collection sources:

We do not collect or store full payment card numbers on our servers. Card transactions are handled directly by our PCI-DSS compliant payment processor, which returns only a tokenized reference to 5svip.

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where a player voluntarily discloses health-related information in the context of a responsible gaming self-exclusion or deposit-limit request, in which case such data is processed solely to fulfil that welfare request.

5svip uses your personal data only for the purposes described in this Policy. We do not process your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we use personal data are:

• Account management: Creating, maintaining, and securing your 5svip account; verifying your identity and age (21+); processing login authentication; and communicating account-related notices to you.
• Transaction processing: Processing your deposits and withdrawals in Indonesian Rupiah (Rp) via your chosen payment method (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja, Visa, Mastercard); recording transaction history; and resolving payment disputes.
• KYC and compliance: Verifying your identity and age to comply with our licensing obligations; conducting anti-money laundering (AML) checks; screening against sanctions lists; and fulfilling any lawful request from a competent authority.
• Platform operation and improvement: Delivering the Platform's features; diagnosing technical faults; analyzing aggregate usage patterns to improve game selection, payment flows, and user experience; and conducting security monitoring to detect and prevent fraud, cheating, and unauthorized access.
• Responsible gaming: Monitoring betting behavior to identify patterns that may indicate problem gambling; administering self-exclusion, deposit-limit, and cooling-off requests; and communicating with players who have activated responsible gaming tools.
• Promotions and bonuses: Administering bonus programs, verifying wagering requirements, and communicating promotion details to eligible players. Marketing communications are sent only to players who have opted in and can be withdrawn at any time.
• Customer support: Responding to your queries, complaints, and requests via live chat and email; maintaining records of communications for quality assurance and dispute resolution.
• Legal obligations: Complying with applicable laws, regulations, court orders, and the requirements of our licensing authority; enforcing our Terms & Conditions; and protecting the rights and safety of 5svip and other players.

We process your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and 5svip — including account creation, transaction processing, KYC verification, and customer support.
• Legal obligation: Processing required to comply with applicable laws, anti-money laundering regulations, and the conditions of our offshore gaming license.
• Legitimate interests: Processing carried out in pursuit of 5svip's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — most notably the sending of promotional and marketing communications. You may withdraw consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

5svip does not sell your personal data to any third party. We share personal data only with the categories of recipients listed below, and only to the extent strictly necessary for the stated purpose. All third-party data processors are bound by contractual data-processing agreements that prohibit them from using your data for their own purposes.

• Payment processors: Licensed financial intermediaries and e-wallet operators (including the networks supporting BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, Visa, and Mastercard) receive only the transaction data necessary to execute your requested payment.
• KYC and AML providers: Our licensed identity-verification partner receives your identity documents and biometric data solely to verify your age and identity in accordance with our compliance obligations.
• Game content studios: Licensed game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) may receive anonymized session tokens to deliver game content. They do not receive your personally identifiable information.
• Cloud infrastructure providers: Our hosting and data-storage infrastructure partners process data on our behalf under strict data-processing agreements. All data is stored on servers subject to appropriate technical and organizational security measures.
• Analytics providers: Aggregate, anonymized behavioral data may be processed by analytics tools to help us understand Platform usage. No individually identifiable data is shared for analytics purposes.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, courts, regulators, or our licensing authority where required by a lawful order or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or harm to persons.

As an internationally licensed platform serving Indonesian players, some personal data processed by 5svip may be transferred to, stored in, or processed in countries outside of Indonesia. Such transfers occur in the following circumstances:

• Data stored on cloud server infrastructure located in the jurisdiction of our hosting provider.
• Identity verification data transmitted to our KYC partner's processing centers.
• Game session data processed on game-studio servers located in their respective jurisdictions.

Where personal data is transferred internationally, 5svip takes appropriate safeguards to ensure that your data receives a level of protection consistent with this Privacy Policy, including by entering into contractual clauses with third-party processors that impose equivalent data-protection obligations. By using the Platform, you acknowledge and consent to such international transfers as described in this Section.

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by our legal and regulatory obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be linked to any individual. Where data deletion is not immediately technically practicable (for example, in backup archives), the data is isolated from active processing and deleted at the next scheduled archive purge.

As a data subject, you have the following rights regarding the personal data 5svip holds about you. All requests are processed free of charge within 30 calendar days. To exercise any right, please contact us using the details in Section 13.

The 5svip Platform uses cookies and similar tracking technologies to operate and improve your experience. The following categories of cookies are in use:

• Strictly necessary cookies: Required for core Platform functions including user authentication, session management, and security token validation. These cannot be disabled without impairing Platform functionality.
• Performance and analytics cookies: Collect anonymized and aggregated data on how visitors use the Platform — pages visited, load times, error events — to help us improve reliability and user experience. No individually identifiable data is used for analytics.
• Functional cookies: Store your preferences such as language settings, last-visited game category, and responsible gaming tool configurations so that the Platform remembers your choices across sessions.
• Fraud-prevention tokens: Short-lived tokens used to detect and prevent fraudulent login attempts, CSRF attacks, and suspicious transaction patterns.

We do not use third-party advertising cookies, remarketing pixels, social-media tracking scripts, or cross-site behavioral tracking of any kind. Your browsing activity on the 5svip Platform is not shared with any advertising network.

You may control or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using real-money features of the Platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

5svip implements a layered set of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Our security program includes, but is not limited to:

• Encryption in transit: All data exchanged between your device and our servers is encrypted using TLS 1.2 or higher. We enforce HTTPS across the entire Platform with HSTS headers enabled.
• Encryption at rest: Databases containing personal and financial data are encrypted at rest using AES-256. Encryption keys are managed separately from the data they protect.
• Access controls: Access to personal data by 5svip personnel is restricted on a strict need-to-know basis. All staff with data access undergo security awareness training and are bound by confidentiality obligations.
• Infrastructure security: Our hosting infrastructure is protected by enterprise-grade firewalls, intrusion-detection systems, and 24/7 security monitoring. Regular penetration tests are conducted by independent security specialists.
• Two-factor authentication: Players are strongly encouraged to enable two-factor authentication (2FA) on their accounts. 2FA is mandatory for withdrawal requests above defined thresholds.
• Fraud and anomaly detection: Automated systems monitor transactions and login events in real time for patterns indicative of fraud, account takeover, or unauthorized activity. Suspicious events trigger immediate alerts and may result in a temporary account hold.

Notwithstanding these measures, no system is entirely immune to risk. In the event of a security incident affecting your personal data, 5svip will notify you and take prompt remedial action as described in the introduction to this Policy.

The 5svip Platform is strictly for adults. You must be at least 21 years of age to register an account and access any real-money feature on the Platform. We do not knowingly collect personal data from individuals under the age of 21.

Age verification is conducted as part of the mandatory KYC process before any withdrawal is processed. Where our systems detect that an account may be held by a person under 21, we will immediately suspend the account, freeze any balance, and conduct a verification review. If underage access is confirmed, the account will be permanently closed, any deposits returned, and winnings forfeited.

If you are a parent or guardian and believe that a minor has accessed the Platform using your or their own details, please contact us immediately at [email protected] so that we can take appropriate action without delay.

5svip may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the features of the Platform. When material changes are made, we will:

• Update the "Last updated" date at the top of this page.
• Display a notification on the Platform informing players that the Privacy Policy has been revised.
• Where a change materially affects how we use your personal data or your rights as a data subject, send an email notification to all registered players at least 7 days before the change takes effect.

Your continued use of the Platform after the effective date of any revision constitutes your acknowledgment of the updated Privacy Policy. If you do not agree with a material change, you have the right to close your account and request deletion of your personal data (subject to our legal retention obligations) before the change takes effect.

We encourage you to review this page periodically so that you remain informed about how 5svip protects your personal information.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a concern about how your personal data is being handled, please contact the 5svip data team using the details below. All contact details are provided as plain text — please copy and use them directly:

• Email: [email protected]
• Subject line for data rights requests: "Data Rights Request"
• Response time: We acknowledge all privacy-related emails within 3 business days and resolve requests within 30 calendar days.
• Support hours: Our team is available 24 hours a day, 7 days a week, including Indonesian national holidays such as Idul Fitri and Indonesian Independence Day.
• Support language: Privacy and data rights inquiries are handled in both English and Bahasa Indonesia by native-speaking agents.

For questions related to our general Terms & Conditions, please visit the Terms & Conditions page. For guidance on responsible gaming tools and self-exclusion, please visit our Responsible Gaming page.